FREQUENTLY ASKED QUESTIONS

HOW ARE YOUR PRODUCTS MADE?

Every piece is made by hand - either on the pottery wheel, built by hand, or a combination of both!

Since everything is 100% handmade, no two items are ever identical, meaning your piece is truly one of a kind!

ARE YOUR PIECES FOOD SAFE?

Yes!! Every piece is glazed with food save, non-toxic, lead free glazes so you can enjoy your favorite drinks and meals worry-free!

ARE YOUR PIECES MICROWAVE/DISHWASHER SAFE?

You bet! All pieces are microwave and dishwasher safe!

To ensure product longevity, I recommend handwashing and avoiding sudden temperature changes.

DO YOU TAKE CUSTOM ORDERS?

Custom orders are considered case-by-case. Reach out with your idea and I’ll see if I can make it happen!

DO YOU TAKE WHOLESALE ORDERS?

I’d love to collaborate with your brand! Please reach out with details and we’ll see if it’s a good fit.

CAN I RETURN MY PURCHASE? / WHAT IF MY PACKAGE ARRIVED DAMAGED?

Every piece is crafted by hand, making it truly one of a kind! Because of this, I do not accept returns or exchanges.

If your package arrives damaged, I want to make it right. Email me at sarahobrienceramics@gmail.com within 48 hours of package delivery with photos of the damaged item in its original packaging and I will be in touch with next steps!

Thank you for understanding and supporting handmade artistry!

WHERE DO YOU SHIP & HOW IS SHIPPING CALCULATED?

Right now, I only ship within the US with a $10 flat rate shipping fee. I am exploring additional options and hope to expand in the future!

DO YOU OFFER LOCAL PICKUP?

I am currently piloting local pickup for those local to the seacoast of New Hampshire 🎉

Enter code LOCALPICKUP at checkout to remove the shipping fee. Once your order is placed, I will email you to coordinate a specific pickup date/time to pickup in Hampton, NH.